Cigna is rolling out a number of new tech tools that seek to make it easier for members to navigate their benefits and medical costs.
Customers can connect through the myCigna member portal, with some offerings available as of Thursday and all expected to be online by next year. Members can connect to a generative-AI-powered virtual assistant that can answer common questions around benefits, coverage, claims and their care.
The virtual assistant is designed to provide these answers in a personalized, conversational manner and then can connect members to a customer service advocate if they need further help.
In addition, Cigna is rolling out a proprietary provider-matching tool that offers members a personalized list of in-network providers and care delivery methods that matches their needs. This platform will be integrated into the virtual assistant’s functionality in the future, making it easier for members to find doctors and other providers in-network.
“We’re committed to making our customers’ experiences simpler, seamless and more reliable,” said Heather Dlugolenski, chief strategy officer for Cigna Healthcare, the company’s insurance arm, in the press release. “That’s why we’re creating smarter, more connected digital experiences that anticipate our customers’ needs, while bringing clarity and compassion to everyday moments.”